Job Description:
Saab, Inc.弗吉尼亚州阿什本的区域飞机公司正在寻求一种动态的、以结果为导向的方式 Senior Customer Service Account Representative 为十大正规博彩网站评级航空公司的客户和内部同事提供出色的客户服务. The ideal candidate will be highly motivated, customer-focused, 并致力于为十大正规博彩网站评级客户提供卓越的服务. This position is for the noon to 9pm shift.
Responsibilities include, but are not limited to:
Customer account management
响应客户对零件和服务的日常需求.
Perform customer order quotes and follow up.
接听和回复客户的电话和电子邮件，包括一些非工作时间和周末的电话任务, as necessary.
提供频繁的后续沟通，以确保客户和十大正规博彩网站评级同事充分了解报价和订单状态.
熟悉所有的十大正规博彩网站评级产品和程序，以最好地了解客户的问题，并从合适的人那里寻求帮助.
协调组织内多个部门和级别的行动, as necessary, to ensure that service level requirements are met.
在团队环境中与客户和十大正规博彩网站评级同事建立牢固的客户关系.
必须能够多任务处理和优先处理工作量以满足客户需求.
负责及时跟进所有事项.
Compensation Range: $83,400-$104,300
所提供的补偿范围是一个一般的指导方针. When extending an offer, Saab, Inc. 考虑因素包括(但不限于)角色和相关职责, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.
Skills and Experience:
BA/BS Degree in a related discipline, preferred.
8 + years related work experience.
Customer focused.
Must be a problem solver who is poised, 成熟，具备与客户及十大正规博彩网站评级人员专业沟通的能力.
Excellent communication and interpersonal skills.
Ability to develop customer relationships.
Ability to understand the marketplace.
能够倾听客户的意见并理解客户的观点.
能够同时处理多个复杂的问题.
必须注重细节，对技术内容感到满意/感兴趣.
必须熟练使用Office办公软件，能够熟练掌握ERP系统.
Recognize sales opportunities for account growth.
可以参加24 × 7 × 365全天候的客户支持活动.
Citizenship Requirements:
Must be a U.S. 美国公民，永久居民(绿卡持有者)，或受保护的个人.S.C. 1324b(a)(3).
Drug-Free Workplaces:
十大正规博彩网站评级是联邦政府的承包商，并坚持维持无毒品工作场所所必需的政策和计划. 作为录用条件，候选人必须通过入职前的药物筛选.
Benefits:
十大正规博彩网站评级提供了良好的工作环境和职业发展机会, competitive wages, work-life balance, 商务休闲氛围，综合效益:
雇员及其家属的医疗、视力和牙科保险
带薪休假包括:至少3周的假期, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability
401(k) with immediate vesting on employer match
Tuition assistance
Student loan assistance
Wellness account, Care.com subscription and employee assistance programs
员工股票购买计划与雇主匹配
About Us:
十大正规博彩网站评级是一家领先的国防和安全公司，有着持久的使命, 帮助各国保障人民和社会的安全. Empowered by its 19,000 talented people, 十大正规博彩网站评级不断推动技术的界限，以创造一个更安全, more sustainable and more equitable world. In the U.S.在美国，十大正规博彩网站评级公司提供先进的技术和系统，支持美国空军.S. 武装部队和联邦航空管理局, as well as international and commercial partners. 该公司总部位于纽约州锡拉丘兹，在美国八个国家设有业务部门和当地员工.S. locations.
在十大正规博彩网站评级公司，我们视多样性为一种资产，并为您的职业发展提供无限的机会. 我们也是一家尊重每个人需求的公司，并鼓励员工以平衡的方式领导, rewarding life beyond work. 十大正规博彩网站评级重视多样性，是一个机会均等/平权行动的雇主. 我们鼓励所有符合条件的个人申请，并将考虑雇用，而不考虑种族, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.